Returns Policy

 

Returns

  • We are not required to provide a refund or replacement if you change your mind.

  • If there is a problem with goods you have bought, Fukuyu Foods may provide a replacement or refund. The type of remedy available depends on the problem.

  • To return your product, contact us first to discuss.

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

  • It is your responsibility to ensure it is packaged and returned securely. Put your items in a cardboard box and package safely with bubble wrap.

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  • Please note that Fukuyu Foods is not responsible for items lost in transit to us. We recommend that you mail back the return by Registered Mail – Australia Post. We also recommend you insure your package.make sure to send us the tracking details

  • If you would like to return your item contact us within 14 days of delivery. We will not approve an Exchange until the item(s) have been inspected and approved by our staff.

 Damage in Transit

  • If there are any problems with your order, please contact Fukuyu Foods within 48 hours of receipt of delivery. Fukuyu Foods will not be held responsible for any damage or breakage if informed after 48 hours of receipt of delivery.

  • We require evidence via photos of the damaged item and its packaging before you send the item back. Please email these with throughs to us to help us assess and process your return more quickly.

  • If the product is damaged or broken as a result of courier or postal transit, please keep all original packaging for inspection by our warehouse staff.

  • Please send the item back with the original packaging enclosed with in a strong cardboard box or padded parcel bag. If sending from within Australia, please send by Australia Post – Registered Mail.

  • We will not issue an exchange or credit note until the item has been inspected by our staff. If it has been found that damage was not the result of transit and was in fact due to negligent use of the product on your behalf, no exchange or credit note will be issued.